Troubleshooting¶
A file I can see on disk still shows as missing¶
- Add the folder that contains it (or a parent, with Recursive on) and click Match.
- Check Max Depth on that search folder (0 = no limit).
- Check Extensions in the preferences: files with other extensions aren't searched. Leave it empty to search every file.
- A renamed file with a low name similarity is filtered out: lower Fuzzy Minimum under Relink > Advanced.
A match was found but Apply didn't change it¶
Apply only relinks ticked rows. Suggestions (yellow) and ambiguous rows (question mark) are never ticked for you: check the proposed file and tick it if it's right.
"Collect failed, nothing written"¶
The target folder couldn't be written (read-only folder or no permission). Pick another folder or fix its permissions. Nothing was copied.
"Collect incomplete: … is not portable yet"¶
Collect fixes the paths inside the copied .blend files with a second, background Blender.
If that fails or times out, the copied files are in the named folder but its .blend
copies may still point at the original locations. Your open file and the originals are
unchanged. Delete that folder and run Collect again into an empty one; use
Copy Diagnostics if it keeps failing.
"Save the .blend first"¶
Collect saves a copy of your .blend into the folder, so the file needs a location on
disk first.
Undo¶
One Ctrl+Z after Apply restores every path. Collect & Pack doesn't change any path in your open file, so there's nothing to undo; delete the folder if you don't want it.
Asking for help: Copy Diagnostics¶
- Click Copy Diagnostics in the Scan panel.
- Leave Include Paths off unless support asks for it. By default it copies the Pink Fix, Blender, OS and Python versions, your Pink Fix settings and the file counts per kind, with no file or folder names.
- Click OK and paste the text into your support message on Superhive.